Privacy Policy

1. Introduction

Chandhira ("we", "us", "our") is committed to handling your personal data with care. This policy explains what information we collect when you visit our website or use our watch repair services, how we use it, and the choices available to you. If you have questions, you can reach us at [email protected].

2. Data We Collect

When you contact us through our enquiry form, we may collect your name, email address, phone number, and any details you choose to share about your watch or enquiry. We may also collect basic technical information, such as browser type, through cookies where you have given consent.

The legal basis for processing this information is your consent, given when you submit our form, or our legitimate interest in responding to enquiries about our services. We retain enquiry information for as long as reasonably needed to support your service, typically no longer than twenty-four months unless a longer period is required by law.

3. How We Use Your Data

We use the information you provide to respond to enquiries, arrange and carry out watch repair services, and communicate with you about the status of your watch. We do not sell personal data to third parties.

Where analytics cookies are enabled with your consent, we use aggregated data to understand how our website is used and to improve its content and layout.

4. Data Protection Measures

We take reasonable technical and organisational steps to protect personal data, including restricted access to client records and secure storage practices. Should a data breach affecting your personal information occur, we will take appropriate steps to notify affected individuals and relevant authorities as required by law.

5. Cookies

Our website uses essential cookies required for basic function, along with optional analytics, marketing, and preference cookies that require your consent. Full details are available in our Cookie Policy.

6. Your Rights

Depending on your location, you may have the right to access, correct, or request deletion of your personal data, to object to certain processing, to request data portability, and to withdraw consent at any time. You also have the right to lodge a complaint with the relevant supervisory authority in Thailand, the Personal Data Protection Committee, if you believe your data has been mishandled.

To exercise any of these rights, please contact us at [email protected].

7. Third-Party Links

Our website may occasionally link to third-party resources. We are not responsible for the privacy practices of external sites and encourage you to review their policies separately.

8. Children's Privacy

Our services are intended for individuals aged eighteen and older. We do not knowingly collect personal data from minors.

9. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The date at the top of this page indicates when it was last revised.

10. Contact

Chandhira, 205 Ratchadamri Road, Lumphini, Bangkok 10330, Thailand.
Email: [email protected]